Phone: 800-780-2974

      
 


1.  Will my carpet set be molded specifically to the floor pan of my vehicle?

Yes, your custom molded carpet is specifically molded to your vehicle's floor pan for an original fit every time.  It comes with an attached heavy jute pad in the floor pan areas for a quieter ride.  It will also (unless noted on our website) come with a correctly positioned vinyl heel pad, and if you have an older vehicle with a dimmer switch on the floor, you will receive a dimmer grommet to install for the finishing touch.

Each set will have matching binding on any area that will show after you have properly installed your new carpet.
 


2.  How do I install my carpet?
 

We do provide carpet installation information at the bottom of all of our carpet price pages.  Simply scroll down to the bottom of any carpet price page and it will say "Carpet Installation Information".  Read over all of the installation instructions before starting your carpet installation.  Please remember that once your carpet is cut or altered by you in any way it will be non-returnable and non-exchangeable. 

The first thing you want to do is look at the tag on the end of the box and make sure you did receive the correct year, make and model and the color that you ordered.  Take absolutely everything out of the box and inspect it to be sure that your carpet is free from problems and defects BEFORE you start your installation. 

If you do have a question or think that there is a defect or shortage to the shipment, please contact us within 10 days of your shipments receipt.  Here is a link to the carpet installation information.

 


3.  How long will it take to get my carpet?

There never are any "backorders".  As a rule even special order colors/products do not take any longer to process and ship out.

All orders are processed in the order they are received.  Orders are usually processed the same day they are received, however, if an order is received late in the day or on a weekend, they will then be processed during the next normal business day.  The carpets are usually manufactured and shipped out within 24-48 hours and they then are shipped by UPS ground. 

Most carpets are received by our customers in 7 days.  Of course that is dependent upon what part of the country you are located in and what time of day you placed your order. 
 


4.  What is the first thing I should do when I receive my new carpet?

The first thing you should do when you receive your new carpet is look at the white tag on the end of the box. 

Make sure that you did receive the correct year, make, model and the color that you ordered. 

Pull absolutely everything out of the box and inspect it for any problems or defects before you start your installation of any part of your carpet or vinyl. 

Then make sure that you have printed out our carpet installation information and have read them thoroughly and understand them before starting any installation.  

If you have a question or if there is a problem, defect or shortage with your new carpet, please contact us within 10 days of receipt of your new carpet.
 


5. Do I have to remove my seats and/or console?

Yes, you will have to remove your seats and console.  You will also have to remove any seat belts that you have on the floor of your vehicle and the scuff plates in the door areas of your vehicle.  You may have to remove the kick panels up by the firewall.

Please read thoroughly our Carpet Installation Information before starting installation.
 


6.  Will there be padding with my carpet?

Yes, there will be a heavy jute pad in the floor pan areas where your feet are to help give you a quieter ride and cushion your feet.

Some carpet sets do come with additional padding, please consult the online price guide for your particular vehicle to see if any additional padding is listed for your specific vehicle.
 


7.  What methods of payment do you accept?

We accept Visa, MasterCard and Discover.  We also accept money orders (no bank drafts, please) and personal or business checks.  If you send a personal or business check as payment, it will have to be deposited for 7-10 business days before order will place your order for you. 

If you are mailing a personal money order, please ask the post office put a tracking number on it so that you will know when we receive your money order. 

With money orders or personal/business checks, always make sure that you have included your name and a daytime phone number so that we may reach you when we have receive it.  Also include the year, make, model of your vehicle and the color by number and name that you would like to purchase.
 


8.  How can I choose the correct color?

Some of the manufacturer's suggested original colors have been listed on our website on the carpet price pages.  If your vehicle does not have the manufacturer's suggested original colors listed, your sales representative can give you the manufacturer's suggested original colors for your vehicle.

Before placing your order, look at the color that is suggested by the sales person.  It is up to you to decide if the manufacturer's suggested color is the correct color for your vehicle before placing your order.  If you do not feel the suggested color(s) is what you have in your vehicle, then we suggest that you send us a small color sample of the carpet that you do have in your vehicle so that we may match it up to our samples for the optimum color match. 

We have made every effort to have our online color samples be as accurate as possible, however, Auto Interior and Upholstery will not be responsible for the incorrect color choice of your carpet--if you are uncertain that the manufacturer's suggested original color is the carpet color that you have in your vehicle, then please mail a sample to us.

We will try to give you all of the information that is available to us to help you to make an informed decision in regard to your color choice, but in the end, it is your decision what color you choose for your new carpet. 

Please be aware that if you do decide to choose a color that is not recognized by the manufacturer as an "original" color, it is considered a special order and is not returnable and not exchangeable.  It does not cost more (unless it is an xtreme color) and it does not take any longer to produce and ship out.

 


9.  What should I do if I don't think the color that is suggested by the manufacturer or sales person is the carpet color that I have in my vehicle?

The best thing to do is to send us a small carpet color sample of the carpet that you do have in your vehicle by cutting a small (approximately 1") sample off of your existing carpet from under the firewall or under the door sill trim, or an area where your carpet is the cleanest and mail it in a regular envelope to our business address on our home page.   Then you will be assured of the correct color match for your vehicle.

You are responsible for the color that you pick for your carpet.  Always look at the manufacturer's suggested color to determine if that is the color that you do have in your vehicle.  You are the only person who can determine what color matches your vehicle's interior color.  Sending us a sample is always advised for the optimum match to your vehicle's interior color.  Occasionally a different color that is not recognized by the manufacturer a suggested color is put in a vehicle by the manufacturer and we may not be aware of it.  If you don't feel that the color that is suggested by the manufacturer is what you have in your vehicle, then mail a small sample to us to match.  Our mailing address is on our home page. 

Taking that extra time to send a sample, you may save restocking fees and frustration and we highly recommend doing it in cases where you are unsure of your interior carpet color.
 

10.  Can I have any color or carpet type that I want for my vehicle?
 
Yes, absolutely.  However, if you choose a color that is not suggested by the manufacturer, it is considered a special order and will not be returnable and not exchangeable.  To find out what colors are suggested by the manufacturer, please ask your sales representative or look at the colors that are listed as "Manufacturer's Suggested Carpet Colors" which are listed on some of the price pages.  If the manufacturer's suggested carpet color is not listed for your particular vehicle, please ask for the manufacturer's "suggested" color when you place your online order (eg: "suggested light gray" or "suggested dark blue color") then pick a color from the carpet color chart that closely matches your vehicle's interior color you have in your vehicle.  Please note, due to the variance of monitors and how your monitor may be set, we cannot guarantee that you are viewing our online color samples accurately.  Sending us a small sample to match is always the best solution and may save time and restocking fees. Or, simply phone our order line during regular business hours and ask your sales representative what colors are suggested for your vehicle.  Remember, these are suggested colors only, the final color choice is up to you.

Also, please be aware, some carpet types, such as Trinidad, Tuxedo and Daytona style carpet, due to the width of the carpet on the roll, can only be used to manufacture the classic carpets that are made in the "cut and sewn" style and cannot be used for any "molded" style carpet.

Remember--for the best match send a sample of the carpet that you have in your vehicle to us to match. Be sure to include your vehicle's year, make and model and your phone number and name so that we may reach you when we receive your sample.
 

11.  What is your return policy?
 
For any return, the first thing you must do is contact Auto Interior and Upholstery, by phone, during regular business hours and request an MRA or return authorization number. 

Please have the following information ready before you call:

The name the order was placed under (the name on the original credit card used to place the order)
Your vehicle's year, make and model
The information off of the white tag on the end of the box that your carpet came in.  Including part number, color, year/make/model
A brief description of the reason you want to return the product

No product will be accepted without an MRA# that is issued by Auto Interior and Upholstery.  If a package is received and does not have an MRA number that was issued by us, the product will be returned at the customer's expense or refused.  No credit will be issued for any unauthorized returns or returns mailed directly to the manufacturer without prior authorization from Auto Interior and Upholstery.

FOR FURTHER RETURN INFORMATION, PLEASE REFER TO THE SPECIFIC PROBLEM YOU HAVE BELOW.

DEFECTIVE, NON-SPECIAL ORDER ITEM
Customer must contact us by phone during regular business hours for a return authorization or MRA number. If the product is defective and has not been cut or altered in any way by the customer, it will be replaced with an identical item or a complete refund, including shipping.  A refund will only be issued after an inspection of the product is completed by the manufacturer and it is determined by the manufacturer to be defective.  The manufacturer will put the item in back into the mold to determine whether the product has been molded correctly, or visually inspect it if there is a blemish, etc, or may do both.

Except in the case of a "special order" item, if the product is not found to be defective, there will be a 20% restocking fee on the product price and original shipping will not be returned.  The customer will then be responsible for additional shipping if they want the product returned to him/her.

DEFECTIVE, SPECIAL ORDER ITEM
On a defective "special order" item, the product will be replaced, as long as it has not been cut or altered by the customer in any way, with the identical item--no color or vehicle change, no money returned.  It will only be replaced after an inspection by the manufacturer to determine whether the item is truly defective.  If the "special order" item is found by the manufacturer to not be defective or if the customer has cut or altered the product, it will be reshipped to the customer at the customer's expense.

PRODUCTS CUT OR ALTERED BY CUSTOMER
On any item that has been cut or altered by the customer, regardless of the reason that the customer wants to return it even if it is defective and has been cut or altered, no return of money or replacement carpet will be given--no exceptions. 

ALWAYS read the tag on the end of the box upon receipt of your product to make sure that you did receive the correct year, make and model and then pull everything out of the box and carefully inspect your carpet to make sure that there are no defects or problems BEFORE you start your installation. Do not cut or alter your carpet until you are certain that you have received the correct carpet for your vehicle, the correct color and that there are no problems or defects on the carpet itself. 

Always read and follow the Carpet/Molded Vinyl Installation Instructions. If you do not understand the installation instructions or a part of the installation instructions, please phone our sales representatives and ask questions before you cut or alter your product.  If you do not feel that you are able to install this product, please seek professional installation.  Report all defects and shortages within 10 days of receipt of your carpet--do not cut or alter the product in any way if you want to return it, no returns on any product that has been cut or altered.

ALL OTHER RETURNS THAT DO NOT FALL INTO ANY OF THE ABOVE CATEGORIES
A 20% restocking fee is charged on the original product price and since the product was shipped to you, your original shipping costs are not returned--there are no exceptions to this policy.  You will also be responsible for the return shipping of your carpet. 

A 20% restocking fee will also be issued on the product price on all "refused" non-special order items to defray the initial time taken by the customer to place the order, and the expense of processing the order.  The product will then have to be inspected by the manufacturer and placed back into the mold, and since the item was shipped to the customer, no shipping costs will be returned.

Any "refused" special order item will be reshipped to the customer and at the customer's expense.  No money will be returned on refused special order items.


Return Policy--click to read entire policy.

To avoid installation errors, always read and follow the Carpet Installation Information or have your product professionally installed.  Please have your installer read our return policy--you, the customer, will be responsible for your installer adhering to our installation and return policies.
 


 

12. Are your carpets already made and sitting in a box waiting for my order?

No, each carpet is manufactured when an order is placed and is not sitting in a box waiting.  Each carpet will be manufactured specifically for your order and is usually is manufactured and ships out to you in approximately 24-48 hours after you place the order and is then shipped by UPS to you directly from the factory.  Most of our customers have their carpets in their hands in approximately 7 days or less--of course depending on what part of the country you are located in.